Higher targets
Production demands continue climbing year over year.
Randek Care
Reliability you can plan around, not react to.
Higher targets, tighter labour, more complex systems: modern production leaves no room for unplanned downtime. Randek Care is a complete service ecosystem that keeps your equipment running at full capacity: proactive, structured and staffed by the engineers who know your line.
40
countries on four continents
20 years
of robotic solutions
~130
employees worldwide
The production reality
Today’s manufacturing challenges
Manufacturers face unprecedented pressure to deliver more with less. Higher production targets collide with skilled-labour shortages while automated systems grow increasingly complex. Tight delivery commitments leave no room for error, and the rising cost of downtime threatens profitability at every turn. Your equipment must run consistently, not occasionally.
Labour gaps
Skilled technicians are increasingly difficult to find, and to keep.
Complex systems
Equipment sophistication requires expert support to keep running.
From reactive to proactive
A plan, not luck.
The old model was reactive: service arrived after the problem did, bringing delay and uncertainty with it. Problems escalated into crises, emergency repairs cost far more than prevention would have, and production planning became unstable. Meanwhile modern automated equipment demands specialised expertise and rapid response, which is exactly why operations need a structured, proactive model rather than luck. Better planning is better performance.
- Issues identified and resolved early
- Downtime dramatically reduced
- Maintenance windows aligned with production
- Predictable costs and a reliable support structure
Six pillars
A complete lifecycle ecosystem
Randek Care encompasses six service areas, each addressing a specific need while working together as one integrated maintenance ecosystem.
Diagnostics
Advanced system analysis and predictive maintenance: issues found and resolved before they become downtime.
Retrofits
Equipment modernisation and performance upgrades that extend the life and output of the line you already run.
New machinery
The latest equipment and technology, integrated into your existing production.
OEM parts
Genuine Randek components and a spare-parts strategy that keeps the right parts on the shelf and stops short.
Line & systems
Complete production-line optimisation and integration across the whole flow, not one machine at a time.
Engineering
Technical expertise and custom solution development from the engineers who know your equipment.
Connected equipment is the basis for predictive maintenance.
Diagnostics
Find it before it finds you.
Advanced system analysis turns maintenance from a calendar exercise into an informed one. Connected equipment and remote access let us see how a line is actually performing, so wear and drift are caught while they are still adjustments, not breakdowns.
- Advanced system analysis and predictive maintenance
- Remote diagnosis without waiting for a site visit
- Clear escalation paths to expert technicians
- Continuous improvement recommendations, drawn from real data
How it works
Your annual service cycle
1
Annual planning
A service schedule aligned with your production calendar and staffing realities.
2
Preventive maintenance
Planned inspections, adjustments and component replacements, on schedule.
3
Remote support
Faster troubleshooting with clear escalation paths to expert technicians.
4
Parts & optimisation
Correct certified components, plus continuous improvement recommendations.
5
Annual review
Service-history analysis, performance insights and next-year planning.
A compact, predictable partnership that keeps your operation running smoothly year after year.
Planned inspections and component replacements, on schedule.
Planned service
Our own technicians, on your calendar.
Preventive maintenance only works if it actually happens. Randek Care schedules planned inspections, adjustments and component replacements against your production calendar and staffing realities, carried out by Randek’s own technicians, who know the equipment because they build it.
- Planned inspections, adjustments and component replacements
- Scheduled around your production calendar, not ours
- Correct certified OEM components, kept within reach
- Carried out by Randek staff, not subcontractors
Customer value
What Randek Care changes
The point of a service agreement is not the agreement. It is what happens to your production once it is in place.
More uptime
Proactive maintenance keeps lines running when the production schedule demands it most.
Lower long-term costs
Prevention costs less than emergency repairs, and discounts compound over time.
Extended equipment life
Strategic retrofits and optimisation protect and extend your capital investment.
Production stability
Predictable maintenance windows align with your schedule instead of interrupting it.
Faster troubleshooting
Remote support and direct expert access resolve issues before they escalate.
Expert collaboration
Direct partnership with the Randek engineers and technicians who know your equipment.
Four tiers of coverage
Match your investment to your operational risk
The higher the tier, the more predictable your service becomes, through faster response, greater discounts and deeper proactive engagement.
01
Essential
Standard · reactive
Access to Randek Care support with standard response expectations and rates. For operations that prefer on-demand service.
02
Preferred
Enhanced · proactive
Priority scheduling, discounts on labour and OEM parts, and structured communication. For operations seeking stability.
03
Elite
High priority · proactive
Faster response, larger discounts and greater remote-support engagement. For higher-automation or multi-shift operations where uptime drives revenue.
04
Signature
Premier partnership
Highest response priority, maximum discounts and the deepest proactive engagement. For mission-critical, high-volume systems.
What improves as you move up
Response speedPriority dispatch when critical equipment needs attention.
Cost savingsHigher discounts on labour, parts and services.
Scheduling priorityMaintenance when you need it, not when a slot opens.
Proactive communicationRegular check-ins that prevent surprises.
Remote accessExpanded remote diagnosis without waiting for a visit.
Planning stabilityPredictable maintenance that fits the production plan.
Choose the tier by the criticality of each production line — not one package for everything.
Going through the year’s service plan together.
Ready to transform your operations?
Start with a facility assessment.
Randek Care represents where industrial service is going: integrated technology, genuine parts, expert engineering and comprehensive support, working as one. The first step is simple: a comprehensive assessment of your equipment and support needs, and a plan built specifically around your operation.
- A comprehensive facility assessment, free of charge
- A customised Randek Care service plan for your operation
- Tier recommendations per production line
- A yearly service schedule aligned with your production calendar
Getting started
Four steps to activate Randek Care
1
Review your needs
Assess which production lines are most critical and where downtime creates the greatest risk.
2
Select a tier per line
Choose the right level for each line, based on its importance, volume and operational impact.
3
Build the yearly plan
Work with Randek to create an annual maintenance schedule aligned with your production calendar.
4
Activate
Launch the partnership and experience the difference between reacting to problems and preventing them.
Your next factory starts here
Talk to Randek
Tell us what you build today and where the bottleneck is. We will point you to the right team: locally where we have one, from Sweden where we do not.