Global Support
We provide high-quality service through knowledgeable and responsive technical support
Randek support staff
Our support staff can troubleshoot for all customers globally via remote connection. In most cases, we can also update the software remotely and monitor your equipment.
Service Level Agreements
We offer different Service Level Agreements (SLAs) that include annual scheduled maintenance to keep your equipment in top condition, helping you protect your investment and secure your production.
Skilled technicians
Skilled technicians and software engineers at your service, combined with preventive maintenance, reduce the risk of sudden breakdowns.
We offer
We can offer you a Service Level Agreement (SLA) tailored to your needs, which includes annual maintenance to keep your equipment in top condition. In the event of a sudden breakdown, we can begin working on the issue at very short notice, depending on the chosen service level. This is all designed to minimize production downtime.